When paid plans are available
A paid plan is available only when its price, billing period, included features, renewal terms, legal operator details and checkout button appear on the Pricing, legal pages and signed-in Billing pages. A greyed-out or provider-gated plan cannot be purchased.
IR35Careers does not charge per application and does not take a commission from contract earnings. Core public contract discovery remains available under the access terms shown at the time.
Prices, charges and renewal
- The displayed price states the billing interval and applicable VAT treatment.
- Hosted Stripe Checkout repeats the amount and renewal terms before payment.
- A recurring plan renews at the stated interval until cancelled.
- We will not add optional products or change plan tier without your action.
Material price changes require advance notice and will not be hidden inside application activity.
Cancel or change a plan
Open Plans and billing and choose Manage billing to use the payment provider's short-lived customer portal. You can cancel renewal there without contacting a salesperson. Unless the portal states otherwise, cancellation stops future renewal and paid access continues until the end of the already-paid billing period.
Deleting your IR35Careers account also deletes the linked Stripe customer and immediately cancels any active subscription. This can end paid access before the current period finishes, so use the billing portal when you only want to stop renewal and keep the account.
If the portal is unavailable, use Contact before the renewal date. We will verify the account and process the request without requiring unnecessary personal information.
Cooling-off rights and refunds
To request cancellation or a refund, use Contact with the account email, charge date and reason. Do not send card numbers. We assess duplicate charges, service failures, statutory cancellation rights and any plan-specific promise fairly and respond with the outcome. Approved refunds return through the original payment method; provider processing time may apply.
For general UK guidance, see the government's information about online subscription cancellation rights.
Failed payments and access
A failed payment does not trigger repeated application activity or expose CV data to the payment provider. The account is moved to a payment-review state and paid entitlements are withheld until Stripe confirms an active subscription through a signed webhook. Sandbox payments never unlock production benefits.
Your account-owned records remain subject to the Privacy Notice and account deletion controls even if a paid plan ends.
Questions and complaints
Use Contact for a billing question or complaint. Include the account email and provider receipt reference where available, but never include full payment-card details or provider secrets.